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Tech Support (Archived)

Tech Support

We are sorry to hear you have having difficulties with your Behmor 1600 and rest assured, we will do our best to resolve the issue as quickly as is possible.

We do ask that prior to sending any tech-related emails that you first search the manual or online guides for answers to your questions. Understand over the course of time, it has been found a full 66% of all tech-related emails are answerable by reading the manual or updates.

In order to assist you, we need to gather a bit of information. In some cases, you may be requested to run a test or series of tests to help us determine the source of your problem and the means to fix it.

To expedite the process, please identify your issue in the list below, click on the link and please answer all applicable questions so we can get any issue resolved rapidly. Failure to answer all the questions will needlessly prolong the process, and our ability to get you back up and running quickly.

Be advised no technical support can be provided without full name, address, contact telephone number, email address, where purchased (store), date purchased and the last six digits of the serial number. No Exceptions.

In the case where your warranty has expired, please be assured we are still here to assist you.

In some cases, the answers will direct you to links such as updates on cleaning that will resolve your issue without the need to go any further.

Your tech support issue involves:

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    John Pegg

    The link to "Manuals or Updates" in the second paragraph of tech support doesn't work. I've gotten the Err7 for 6 straight roasts, and have looked for that error repeatedly, but found nothing. I only stumbled on this by chance, as a last ditch effort to communicate with someone directly. Now that I know what to do, which is NOT covered in my new manual (unit is 2 weeks old), I FINALLY got a good roast!!

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